Case Study 2 HRD 425 Example | Topics and Well Written Essays - 750 words - 1

2 HRD 425 - Case Study Example or in New England but foresees future competition from Super Valu and Fleming, which are two largest players with revenue turnover of over several billion dollars. The company has also recently opened a massive distribution cum warehousing facility at Brattleboro to reduce the impact of union as well as to expand its business interests. The company now needs to overhaul its operational strategies and strengthen its teamwork productivity to meet the challenges of highly competitive market. Currently C&S faces problems from myriad fronts vis-Ã  -vis lack of effective work coordination and productivity, lack of accountability and responsibility, problems with quality control, decreasing margin, low retention and increased absenteeism. After acquiring its biggest client, the company had started facing problems of employees’ turnover resulting in increased operational cost. There was also lack of accountability and work coordination which adversely impacted customer relationship. After opening its massive 300,000 square feet warehousing and distribution center in Brattleboro, it has expanded its services to include refrigerated and frozen items. The company now needs to redefine its market strategy and organizational capabilities to overcome increased operational cost. Most importantly, although C&S has bagged A&P’s orders, it has increasingly become difficult to coordinate its activities and efficiently meet the demands of its new client. At the same time, the needs of its existing clients are neither met competently nor are they getting the expected high quality of customer service. The firm significantly lacks cohesive and motivated teamwork that encourages collective goals and shared learning. The firm has around 800 employees with 30 supervises but distinctly lacks coordinated work environment. Workers lack motivation and have become frustrated with overwork resulting in employee’s turnover. The company needs to make radical changes in its operational